TERMS OF SERVICE

Last Updated: October 15, 2026

1. Overview

Welcome to Sunwoven!

This website, https://sunwoven.xyz, is operated by Hubtrack Limited, a private limited company registered in Hong Kong. Throughout this website, the terms "we," "us," and "our" refer to Hubtrack Limited, operating under the Sunwoven brand.

By accessing our website or purchasing products from us, you agree to these Terms of Service, including the policies referenced herein.

Please read these terms carefully before using our website or placing an order.

2. Business Information

Brand Name: Sunwoven

Legal Business Name: Hubtrack Limited

Business Registration Number (BRN): 79727243

Country of Registration: Hong Kong SAR

Registered Business Address:
Flat/Room 917B, Block A, 9/F,
New Mandarin Plaza,
14 Science Museum Road,
Tsim Sha Tsui, Kowloon, Hong Kong

Customer Support Email: sunwoven25@gmail.com

Customer Support Phone: +84 908 982 369

Website: https://sunwoven.xyz

Hubtrack Limited is the legal business entity responsible for the retail operations conducted through Sunwoven.

3. Products and Services

Sunwoven specializes in home decoration products, wooden wall art, decorative accessories, personalized ornaments, thoughtful gifts, and selected wooden educational products.

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and pricing.

Product colors, finishes, and appearances may vary slightly due to screen settings, lighting conditions, and manufacturing characteristics.

For personalized or made-to-order products, customers are responsible for providing accurate customization details when placing an order.

We reserve the right to modify or discontinue products and correct inaccurate information on our website.

4. Product Pricing and Currency

Product prices are displayed in United States Dollars (USD) unless another currency is explicitly indicated.

Applicable shipping charges, taxes, and additional fees, where relevant, will be disclosed during checkout before the customer confirms payment.

We reserve the right to update product prices without prior notice. Price changes will not retroactively affect confirmed orders except where required by law or agreed with the customer.

For payments involving currency conversion, additional conversion charges may be applied by the customer's bank or payment provider.

5. Orders and Order Acceptance

By placing an order, you confirm that the information provided is accurate and complete.

After placing an order, customers may receive an order confirmation email.

An automated order confirmation does not necessarily constitute final acceptance of an order.

We reserve the right to decline or cancel orders when reasonably necessary, including cases involving suspected fraud, payment verification issues, product unavailability, or obvious pricing errors.

If we cancel an order after payment has been collected, we will arrange a refund of the amount collected for the canceled items using the original payment method where possible.

6. Payments

Payments are processed through the payment methods available at checkout.

Customers must provide valid and accurate billing and payment information.

We do not guarantee the availability of any particular payment method at all times.

Payment transactions may be subject to verification, fraud prevention, and security checks by the relevant payment service providers.

Customers are responsible for ensuring they have authorization to use their selected payment method.

7. Shipping and Delivery

Sunwoven primarily serves customers in the United States and may offer delivery to other supported destinations indicated at checkout.

Available shipping destinations, shipping charges, and any applicable shipping options are displayed during checkout.

Estimated processing and delivery times are provided through our Shipping and Delivery Policy or applicable product information.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Delays may occur due to carrier operations, customs procedures, weather conditions, holidays, or other circumstances beyond our reasonable control.

For more information, please refer to our Shipping and Delivery Policy.

8. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and order cancellations are handled in accordance with our published Refund and Return Policy and applicable consumer protection laws.

Eligibility may depend on the product type, condition, personalization, and circumstances of the request.

Customers should review the relevant policy before purchasing.

Nothing in these Terms limits any statutory rights that cannot legally be excluded.

For assistance, contact sunwoven25@gmail.com.

9. Personalized and Made-to-Order Products

Certain products may be customized or produced according to customer specifications.

Customers are responsible for checking submitted names, dates, images, addresses, and other personalization details before placing an order.

Changes or cancellations may not be possible once production has started, depending on the product and its production status.

Any restrictions on returns or cancellations for personalized products will be subject to our published Refund and Return Policy and applicable law.

10. Intellectual Property

Website content, including original product photography, graphics, text, branding, and website design, may be protected by intellectual property laws.

Customers may not reproduce, distribute, or commercially exploit protected content without authorization from the relevant rights holder, except as permitted by applicable law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

11. Customer Conduct

Customers agree not to use the website for unlawful activities, fraudulent transactions, unauthorized access, or activities that interfere with website security or functionality.

We reserve the right to take reasonable action against misuse, including restricting access or declining transactions where legally permitted.

12. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, and analytics services.

These third parties may operate under their own terms and privacy policies.

We are not responsible for third-party services beyond the extent required by applicable law.

13. Privacy and Personal Information

Personal information is collected, used, and handled in accordance with our Privacy Policy and applicable data protection laws.

By using this website, you acknowledge that personal information may be processed as described in our Privacy Policy.

Please review our Privacy Policy for further information about how personal data is handled.

14. Limitation of Liability

To the extent permitted by applicable law, Hubtrack Limited shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including mandatory consumer protection rights.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles.

However, nothing in these Terms shall deprive consumers of mandatory rights or protections available under applicable consumer protection laws in their country or state of residence, including relevant United States laws where applicable.

Any dispute arising from these Terms shall be handled in accordance with applicable law and the relevant jurisdictional rules.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, services, legal requirements, or website functionality.

Updated terms will be published on this page with a revised effective date.

Changes will apply prospectively except where otherwise permitted or required by law.

17. Contact Information

For questions regarding these Terms of Service, please contact:

Sunwoven — Hubtrack Limited

Email: sunwoven25@gmail.com

Phone: +84 908 982 369

Registered Address: Flat/Room 917B, Block A, 9/F, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong.

Website: https://sunwoven.xyz