SHIPPING & DELIVERY POLICY

Last Updated: October 15, 2026

Thank you for shopping with Sunwoven!

Sunwoven is an online retail brand operated by Hubtrack Limited, a private limited company registered in Hong Kong.

We are committed to providing clear shipping information, transparent pricing, and reliable customer support.

Please review our Shipping & Delivery Policy before placing an order.

1. Shipping Destinations

Sunwoven primarily serves customers located in the United States.

Shipping availability for other countries or regions, if offered, will be displayed during checkout.

Orders can only be shipped to destinations supported by our available shipping services.

2. Shipping Costs

FREE Standard Shipping – United States

Sunwoven offers free standard shipping on orders delivered to eligible addresses within the United States.

Standard shipping costs are included in our product prices. Customers are not charged an additional standard shipping fee at checkout for eligible U.S. orders.

Standard Shipping Fee: $0.00 USD

Any available additional shipping services, applicable taxes, or other charges will be clearly displayed at checkout before the customer completes payment.

If shipping is unavailable to a particular destination, customers may be unable to complete checkout for that address.

3. Order Processing and Production Time

Estimated Processing Time: 7–9 Business Days

Most Sunwoven products require approximately 7–9 business days for production, preparation, quality inspection, packaging, and handover to the shipping carrier.

Processing time begins after an order and its required customization details have been confirmed.

For personalized or made-to-order products, additional time may be required if customer information is incomplete or design clarification is necessary.

Processing times may vary depending on product specifications, customization requirements, production capacity, and order volume.

If a product has a different processing time, the applicable estimate will be indicated on the product page or communicated to the customer before fulfillment.

4. Shipping Transit Time

Estimated Shipping Transit Time to the United States: 3–5 Business Days

Once an order has been processed and handed over to the shipping carrier, standard shipping to eligible U.S. destinations generally takes approximately 3–5 business days.

Actual shipping time may vary depending on the carrier, delivery address, transportation conditions, and other logistical factors.

Shipping transit time does not include the production and order processing period.

5. Total Estimated Delivery Time

For most orders shipped to eligible U.S. addresses, the estimated delivery timeline is:

Order Stage	Estimated Time
Production & Processing	7–9 business days
Shipping Transit	3–5 business days
Total Estimated Delivery	10–14 business days

Business days exclude Saturdays, Sundays, and applicable public holidays.

The total estimated delivery period is calculated from the date the order and any required customization details are confirmed.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Orders requiring additional customization or affected by production or shipping delays may take longer.

Customers will be notified when a significant known delay affects their order.

6. Personalized and Made-to-Order Products

Certain Sunwoven products, including personalized ornaments, custom wooden wall art, and other customized gifts, may be produced according to customer specifications.

Production begins after the required order details have been confirmed.

Customers should ensure that names, dates, photographs, text, and other personalization instructions are correct when placing an order.

If clarification is required, processing may be delayed until the necessary information is received.

Product-specific production estimates, where different from our standard processing time, will be communicated through the relevant product page or customer support.

7. Order Confirmation

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

The confirmation may include an order number, purchased items, shipping address, and other relevant order information.

Customers should review their order details and contact us promptly if they notice an error.

8. Shipping Confirmation and Tracking

When an order has been dispatched, customers will generally receive a shipping confirmation email containing available tracking information.

Tracking updates may take some time to appear after a shipment has been handed over to the carrier.

Customers can use the provided tracking information to follow their shipment where carrier tracking is available.

If you experience difficulty locating your tracking information, please contact us at:

sunwoven25@gmail.com

9. Shipping Delays

We make reasonable efforts to fulfill and dispatch orders within the estimated processing period.

However, occasional delays may occur due to circumstances such as:

• High order volumes

• Production or customization requirements

• Carrier delays

• Severe weather conditions

• Public holidays

• Customs inspections

• Transportation disruptions

• Other circumstances beyond our reasonable control

If a significant delay becomes known, we will make reasonable efforts to notify the affected customer and provide updated delivery information.

Customers may contact our support team for assistance.

Any rights or remedies relating to delayed delivery under applicable consumer protection laws remain unaffected.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

This includes:

• Recipient name

• Street address

• Apartment or unit number, where applicable

• City and state

• ZIP or postal code

• Contact information

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

If a shipment must be returned or resent because of an incorrect address provided by the customer, additional shipping costs may apply.

Any additional charges will be communicated before reshipment.

If an address error is attributable to Sunwoven, we will arrange an appropriate correction without additional shipping charges to the customer.

11. Lost or Missing Packages

If your order is delayed beyond the estimated delivery period or tracking information indicates a possible delivery issue, please contact our customer support team.

We may request:

• Order number

• Customer name

• Shipping address

• Tracking information, if available

We will investigate the issue with the shipping carrier or relevant fulfillment provider.

If an order is confirmed lost or remains undelivered and Sunwoven is responsible for the failure to deliver, we will provide an appropriate resolution, including a replacement or refund where required by applicable law.

Customers will not be required to pay additional shipping charges to correct a shipping error attributable to Sunwoven.

12. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

To help us investigate, please provide your order number and clear photographs of the affected product and packaging where relevant.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return arrangement.

For verified issues attributable to Sunwoven, we will cover reasonable return shipping costs when a return is required.

Please refer to our Refund & Return Policy for further information.

13. International Shipping

Sunwoven primarily serves customers in the United States.

If international shipping is available for a particular destination, the relevant shipping options and charges will be displayed during checkout.

International orders may be subject to customs processing, import duties, taxes, or other destination-specific requirements.

Where additional import charges apply and are not collected at checkout, customers may be responsible for those charges to the extent permitted by applicable law.

Any additional charges collected by Sunwoven will be disclosed before the customer completes payment.

International delivery estimates may differ from the standard U.S. delivery timeline.

14. Returns and Refunds

Our Shipping & Delivery Policy should be read together with our Refund & Return Policy.

Eligible return requests must generally be submitted within 7 calendar days of receiving the order, subject to applicable statutory consumer rights.

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly supplied items attributable to Sunwoven, we will cover reasonable return shipping costs where a return is required.

Approved refunds are processed within 5–10 business days following return inspection and approval, or following approval of a refund that does not require the product to be returned.

For additional information, please review our Refund & Return Policy.

15. Applicable Consumer Protection Rights

Sunwoven is operated by Hubtrack Limited, a company registered in Hong Kong SAR.

Nothing in this Shipping & Delivery Policy excludes, restricts, or overrides mandatory consumer protection rights that may apply under the laws of the customer's country or state of residence.

Where applicable law provides additional delivery-related rights or remedies, those protections will prevail.

16. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in shipping operations, carrier arrangements, delivery destinations, product availability, or applicable legal requirements.

Updated information will be published on our website with a revised date.

Any changes will be applied in accordance with applicable law and will not improperly reduce rights relating to orders already placed.

17. Contact Information

For questions about shipping, delivery estimates, tracking, missing packages, or order fulfillment, please contact:

Sunwoven — Operated by Hubtrack Limited

Legal Business Name: Hubtrack Limited

Business Registration Number (BRN): 79727243

Registered Business Address:

Flat/Room 917B, Block A, 9/F,
New Mandarin Plaza,
14 Science Museum Road,
Tsim Sha Tsui, Kowloon, Hong Kong

Customer Support Email: sunwoven25@gmail.com

Customer Support Phone: +84 908 982 369

Website: https://sunwoven.xyz

We are committed to providing transparent shipping information and assisting customers with delivery-related inquiries.